Clear Standards for Exceptional Service and Pristine Results.

Choose Foundations: Signature Residential Service if your home is already in maintenance-ready condition and you want ongoing upkeep. 

Choose Peace of Mind: The Deep Reset Service if your home needs catch-up work or a fresh reset before maintenance service begins. 

Choose Clean Slate Move-In / Move-Out Service if the property is vacant and needs turnover cleaning.

We provide an arrival window rather than a guaranteed exact arrival time. This allows for normal variation caused by traffic, prior jobs, and service-day conditions.

No. Dishwashing, laundry folding, and general pickup-after-you labor are not included in our standard services.

Interior windows are available as an add-on. Exterior windows are not included. Routine track-detail cleaning that requires unlocking, opening, or manipulating windows is also not included.

Please disclose marble, limestone, slate, granite, quartz, quartzite, natural stone, delicate wood finishes, matte black fixtures, or other specialty materials at booking. We use conservative methods and may narrow scope or pause for confirmation when a material requires special handling.

Same-day add-ons depend on schedule capacity. If time allows, the added work can be quoted, approved, and paid the same day before that added work begins. If time does not allow, the additional work can be scheduled for another visit.

Yes. Clean Slate Home Services is insured and bonded. We carry $1,000,000 in liability coverage and a $25,000 surety bond.

We may take before-and-after photos for internal documentation, quality control, training, and claim support. We may use only truly non-identifying close-up result photos without separate written consent. Any wider or identifying image requires a signed photo-use agreement.

No. If you will not be home, you are responsible for providing a working entry method such as a code, lockbox, or other approved access. If we cannot access the property within the arrival window because of a client-caused access issue, the visit may be treated as a late cancellation.

For one-time service, cancellations made more than 72 hours before the appointment receive a full refund of your deposit. Cancellations made with less than 72 hours' notice result in a forfeited 50% deposit (capped at $500).

For the safety of our team and your pets, please keep pets crated, gated, or safely contained unless you are present to manage them.

Our pricing assumes a home in standard residential use with reasonable access to the surfaces being cleaned. Please reduce excess clutter and make sure sinks, tubs, counters, showers, floors, and other priority surfaces are accessible before we arrive. Cleaning labor should be spent on cleaning, not on hidden pickup-after-you work.

For one-time service, a 50% deposit based on the pre-tax service subtotal is required to reserve your appointment. The remaining balance, plus applicable tax, is due at the start of service after scope confirmation and before work begins. Recurring residential billing follows the approved recurring schedule, and commercial service is billed monthly in advance.

If you believe a specific area within the booked scope was missed, please notify us within 24 hours of service completion. If the concern is within scope, we will return within a reasonable timeframe to address it.

Any damage concern should be reported within 24 hours, and photos are helpful when available. Claims are reviewed against the booked scope, job notes, and property condition.

If the actual condition of the property is materially different from what was represented at booking, we may pause before starting, revise the scope, revise the price, reduce the work to priority areas, reschedule, or decline service. This protects both the client and the service team from mismatched expectations.

High-value or fragile items are cleaned around by default. We do not lift, wash, move, reset, or detail-clean them unless a written addendum specifically authorizes that handling.

You can read our full Terms of Service and Client-Facing Policy Suite here.